聊天机器人能否理顺政府服务迷宫，白宫准备用 America.gov 一探究竟
Can a chatbot fix the government maze? The White House is about to find out
白宫宣布推出 America.gov，这是帮助人们查找政府服务和其他信息的 AI 聊天机器人，Google 确认其模型 Gemini 参与该项目。目前尚不清楚是否还有其他 AI 公司参与；特朗普在 X 上表示，公民将获得一个统一入口，而不必在数以万计的政府网站和规则中搜寻。文章指出大语言模型仍易产生幻觉，若人们据此办理食品券、续签签证或报税，错误信息仍可能导致错过截止日期、福利被拒或受到处罚。
In Brief
Posted:
9:55 AM PDT · September 29, 2026
President Donald Trump announced on Tuesday that the White House is launching America.gov, an AI chatbot intended to help people find government services and other information.
Google confirmed that it is a partner on this launch and that its AI model, Gemini, is involved, but it’s unclear if other AI companies also contributed.
“Instead of forcing citizens to search through the endless maze of tens of thousands of government websites and rules… you’ll now have one front door for every single question,” Trump said in a post on X.
Making government services easier to navigate is a worthwhile goal, but is an AI chatbot the best way to do this? Large language models are not infallible and remain prone to hallucinations. In fact, CNN recently reported that the U.S. military nearly launched an armed operation against a Chinese vessel it believed was carrying components for nuclear weapons. The military aborted the mission at the last minute after realizing that the supposed threat was just an AI hallucination.
If someone receives faulty information from America.gov, it probably won’t trigger nuclear warfare, but a mistake can still have serious consequences. People might rely on this chatbot to access information about applying for food stamps, renewing their visas, or filing taxes, where errors could mean missed deadlines, denied benefits, or penalties.
来源：TechCrunch · AI · techcrunch.com